DulyHow can we help?
Most answers are below. If you still need help, email izza.devcode.support@gmail.com. We usually reply within two business days.
A receipt wasn't read correctly
- Scan in good light, with the whole receipt flat and in view. For online orders, a screenshot of the order confirmation works well.
- You can edit any field before saving, or later by opening the purchase and tapping Edit.
- No receipt? Tap + → Enter Manually.
I'm not getting reminders
- Open the Settings app → Notifications → Duly, and make sure Allow Notifications is on.
- In Duly → Settings, check that Return reminders is on.
- Reminders arrive at 9 AM: a few days before the return window closes, and on the last day.
My purchases aren't syncing
- Check the status at the top of Duly → Settings → Your data. It should say "Synced with iCloud".
- Make sure each device is signed in to iCloud with the same Apple Account, and that Duly is allowed to use iCloud (Settings app → your name → iCloud).
- New purchases can take a minute to appear on your other devices.
Restore Duly Pro
Open Duly → Settings → Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy Pro.
Manage or cancel your subscription
Open the Settings app → your name → Subscriptions → Duly. Cancel at least 24 hours before the renewal date to avoid being charged. Refunds are handled by Apple at reportaproblem.apple.com.
Export your data
Go to Duly → Settings → Export All as CSV to save every purchase as a spreadsheet to Files, Mail or AirDrop. CSV export is part of Duly Pro. Your purchases are always kept in your private iCloud, on every plan.
The camera won't open
Open the Settings app → Duly and allow Camera access. Duly only uses the camera when you scan a receipt, and reads it on your device.
Contact
Email izza.devcode.support@gmail.com with your iPhone model, iOS version, and a short description of the problem. You can find the app version in Duly → Settings.