HueLoomHow can we help?
Most answers are below. If you still need help, email izza.devcode.support@gmail.com. We usually reply within two business days.
Restore HueLoom Pro
Open HueLoom → Settings → Restore purchases. Make sure you're signed in with the same Apple Account you used to buy Pro.
Manage or cancel your subscription
In HueLoom, open Settings → Manage subscription. You can also open the Settings app → your name → Subscriptions → HueLoom. Cancel at least 24 hours before the renewal date to avoid being charged. Refunds are handled by Apple at reportaproblem.apple.com.
iCloud Sync isn't working
- Check that you're signed in to iCloud on each device and that iCloud is turned on.
- Make sure every device uses the same Apple Account and has HueLoom Pro.
- Turn iCloud Sync on in HueLoom → Settings on every device. Changes can take a minute to appear.
Move palettes without Pro
Go to Settings → Export backup and save the file to Files, iCloud Drive, or AirDrop. On the other device, open Settings → Import backup and choose the file.
The camera or photos won't open
Open the Settings app → HueLoom and allow Camera access. HueLoom only uses photos you choose, and analyzes them on your device.
Contact
Email izza.devcode.support@gmail.com with your device model, iOS version, and a short description of the problem. You can find the app version in HueLoom → Settings.